The Housing Benefit National Performance Management Framework (HB-NPMF) has been designed to help you to deliver improvement initiatives within your local authority, with minimal impact on your in-house resources.

We’ll provide the infrastructure to run the HB-NPMF, centrally hosted in our secure data centres, designed to the latest international standards, along with the guidance and knowledge to make the most of your investment.

Training
Focused training programmes to develop the skills of your users and provide them with the insights to get the most from the HB-NPMF.

Regional Conferences
Learn from your colleagues and share your experiences of implementing HB-NPMF at regionally-focused events.

Implementation Support (for registered users only)
This area has the resources to help you prepare for a smooth and efficient implementation of the HB-NPMF and includes implementation packs for designated officers and software downloads.

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The Performance Improvement Toolkit (for registered users only)
This site contains a best practice guide to the tools that can help you improve performance.

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Helpline
For help or advice about the Housing Benefit National Performance Management Framework - you can call or email our central helpline.

Tel: 0845 3300 747