What is it?

The Performance Improvement Toolkit is a best practice guide developed by SunGard Public Sector's Performance Management Consulting Team.

Although it is not designed to be a substitute for training on performance management, the Toolkit will be useful to senior managers who need a quick overview of the key principles of performance improvement. It also provides a guide to the key project processes used to improve and sustain performance standards.

Please note that this Toolkit is exclusively designed for organisations that have signed up for the Housing Benefit National Performance Management Framework (HB-NPMF). Users can only access it through Aspireview.

What is performance management?

Performance Management can be defined as a consistent integration of an organisation’s systems, processes and culture to improve delivery.

Why performance management?

Performance management enables you to:

• Track performance against targets
• Identify opportunities for improvement
• Measure business effectiveness and efficiency
• Create a decision support mechanism for continuous performance improvement

How this toolkit can help you