The HB-NPMF Framework includes essential processes and procedures that ensure successful day-to-day operations.  These include:

• Governance Authority: National and Regional HB-NPMF groups
• Governance Structure
• Governance Protocol: Issues Management
• Roles & Responsibilities
• Service Framework: Standard Operating Procedures (SOP)
• Change Management: HB-NPMF Process
• Delivery Mechanism
• Communication Procedures
• Performance Improvement Toolkit
• Performance Improvement Reviews
• Complaints Procedure
• Training Manual

Further information will be available at the HB-NPMF Regional Conferences.