The Housing Benefit National Performance Management Framework (HB-NPMF) has been introduced by local authorities throughout the UK to help improve the administration of housing benefit and council tax benefit.

This guide is designed to help you prepare for a smooth and efficient implementation of the framework.

For registered users, this secure site offers details of:

Day-to-day operations

• A framework to establish and implement governance arrangements during day-to-day operations.

HB-NPMF Training

• All the resources to help you get the most from the HB-NPMF.

Downloads

• Downloads

Helpline

• Call or email our central helpline for advice about any aspect of implementing the Housing Benefit National Performance Management Framework.