SunGard Public Sector 2008

Quick Usage Guide

To help you decide which of the tools in the Performance Improvement Toolkit would be best for your project we have put together the table below. Simply select the user query closest to your own and you can see the tool to help you and the section in the toolkit where you can find more information.

QUERY I HAVE

TOOL TO HELP YOU

WHERE TO FIND IN THE TOOLKIT


I need to clarify what my problem is	Project Brief PS/TB Data Collection Plan SPRINT	Define Define Data Deliver

I need to understand how the process currently works	SIPORC Process Mapping SPRINT Ask Questions	Define Define Deliver

I need to understand how the new process will work	SIPORC Process Mapping Backwards Imaging Multi-Generational Plan RACI SPRINT	Define Define Design Design Design Deliver

I need to quantify the problem	Data Collection Plan	Data

I need to let others know what I am doing	Communication Plan	Define

I need to find out what is causing my problem	Fish Bone Diagram Pareto	Data Data

I need to generate ideas	Brainstorming Backwards Imaging	Design Design

I need to understand the pros and cons of an idea	Forcefield Analysis Solutions Matrix Payoff Matrix New Product Opportunity Assessment	Design Design Design Design

I need to ensure I am not missing any steps	Tollgate Project Plan Multigenerational Plan Risk Control	Define Define Design Design

I need to integrate the solution into Business as Usual	Project Plan Data Collections Plan Multigenerational Plan Dashboards Process Control Documents	Define Data Design Deliver Deliver

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